How do I create an account?

To create an account you can:

– Select at least an item in the store and put it in the shopping cart,

– Proceed to checkout,

– Fill in all your personal details,

– Select “Create an account?” and fill in a password in this section

N.B. Please keep in mind that you don’t need an account to order on our website.

You can order as a “Guest” anytime you want but you won’t be able to check your user history.

What can I order?

You can order only the items that are available on our website.

N.B. If something is not available, unfortunately it means that it’s not in stock anymore.

Where can I find a size guide?

To check the size guide you need to:

– Click on an item to open the description page,

– Right under the description of the product you will find the size guide.

N.B. Our sizes are in Centimeters (CM) and they are taken measuring the circumference of the spots described.

What is a Discount Code and how do I get one?

A Discount Code is a voucher we give to our customers to have some extra discount on the total cart.

How do I use a discount code?

To use a Discount Code you can:

– Select all the items you like,

– Go to your cart,

– Apply your coupon code in the “Coupon” section,

– You will see that the price will change and you can proceed with the payment.

N.B. It is possible to use only one discount code per order. It’s not possible to use percentage discount codes during sales.

Do I receive a confirmation email when I order something?

When you order something on our website you receive:

– An email that informs you we received your order,

– A second confirmation email informing you that your package will be shipped as soon as possible,

– An email from SHIPROCKET with a track and trace code

N.B. Depending on your spam settings, our confirmation email could end up into your spam box or in a different folder.

If the confirmation email isn’t in any folder, you might have filled in the wrong email address.

In this case, please contact us providing your full name and address and we will give you more information about your order.

When will I receive my package?

After a package is shipped, you will receive your package within 5-7 working days.

The delivery time depends on the state or country you live in.

You can read all the information in our Shipping section.

Can I use discount codes during a sale?

During sales it’s possible to use only personal discount codes with a specific amount.

If you have a percentage discount code, it’s not possible to use it during sales.

It’s not possible to use our 15% promotional codes during sales.

If we give special percentage discount codes, it’s not possible to use them on sale products.

If you have sale product(s) in your cart, it’s not possible to use special percentage discount codes.

How do I order?

To place an order you can:

– Select the product in the size you would like to order,

– Click on “Add to Cart”,

– Check your order in the “Cart”,

– If you have a Coupon, you can apply it in the cart,

– When you are sure of your order click on “Proceed to check out”,

– Fill in all your personal details,

– Select the Payment Method you would like to use,

– Click on “Place Order” and proceed with the payment of the order.

Which Payment Method can I use?

The available Payment Methods are:

– PayPal,

– Debit Card,

– Credit Card,

– UPI

– Cash On Delivery

Why doesn’t the PROMO code work?

Promo codes are special codes offered via newsletters and Social Media.

Promo codes cannot be combined with other codes.

Promo codes don’t work on sale items.

If there is at least one sale item in your cart, the promo code will not work.

If you would like to order sales items and new collections using a promo code, please place separate orders.

My question is still not answered.

If your question is not listed between or Frequently Asked Questions, please Contact Us.

Please make sure to provide your correct contact information such as e-mail address, name and order number, if your question is related to an order you placed on our website.

Can I cancel my order?

Once your order has been received, we cannot guarantee any changes to your order before dispatch. However, please promptly email our customer service team to request a cancellation or amendment to your order. They will inform you if your request can be processed.

Can I return the products I ordered?

You can only if:

• NOT washed
• NOT worn
• Original tags and labels are still attached
• Send back within 7 days after you receive your package (delivery days are not counted in the 7days)

You can read everything about returns in our Returns Policy

How do I return items?

To return products you can:

– Fill in the Return Form (we never answer to the return forms we receive),

– Print the form and put it in the package with the invoice you received with your order,

– When we will receive your package, our logistics team will check the items and send you an e-mail to inform you about it (it can take also up to 2 weeks to register your return from the item it was delivered),

– The store credit for your return will be provided within 2-4 business days from the time it was registered

– The refund for your return will be processed within 2-3 weeks from the time it was registered. Refund only applicable on regular price items.

If you do not fill in the Return Form, or include invoice or note in the package, we won’t know who you are and we won’t be able to contact you about the package we received.

How long will the Returns Process last?

After your Return Package is delivered to us, we will have to process it which may take also up to 2 weeks. Our logistics team will carefully check all the returned products and your return form and sort your return accordingly.

Once we are done with return process our logistics team will register it in our system send you a confirmation email.

If the products fulfill our Returns Policy, we will proceed further as per your return form specifications and provide you with store credit or refund.

The Confirmation Email from logistics department will give you detailed information about the Returns Process Time.

Processing time for Store Credit is 2-4 business days from the date registered.

Processing time for refund is 2-3 weeks from the date registered. Only on regular price items.

N.B. If we haven’t received your package yet, we can’t start processing your return.

Please check your tracking information before contacting us.

What can I do if I didn’t receive a product?

Please check the section Contact Us

What can I do if I received the wrong product?

Please check the section Contact Us

Which company do you ship packages with?

International shipments are processed via DHL Express.

Domestic shipments (within the INDIA) are processed via SHIPROCKET

When will you ship my package?

After we process and complete your order, our logistics will pack and ship the items within 1-2 working days.

When we ship the package you will receive an email from SHIPROCKET Express with a Track & Trace code so you can follow your order.

N.B. During sales, there might be a delay.

Can I change my shipping address after placing an order?

If you filled in the wrong address you can send us an email support@axeandpower.com

We can change the address if the package is still in our warehouse.

If the package is already on its way, we have to contact SHIPROCKET and there is no guarantee that the change will go through.

If you want to change your shipping address there might be a delay in the delivery.

N.B. If you send us a message via the Contact Us form, we might not read it on time. If you need to change your shipping address, it’s better if you call us.

When will I receive my package?

After a package is shipped, you will receive your package within 2-5 working days.

Please note, our carrier delivers usually within 2-5 business days, however, the shipping times can be affected by many factors (remote areas, conditions, customs process,..)

You can read all the information in our Shipping section.

How much do the shipping charges cost?

To check the cost of shipping charges you can:

– Select one item and put it in the cart,

– Proceed to checkout,

– Open the “Country” section,

– Type the name of your country,

– On the right side of the screen, you will see “Shipping” and how much it costs.

How can I have free shipping?

We offer free shipping on all orders. (Domestic Only)