INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What can I do if there is a production error in the product I received?

Please fill in the Contact Us form providing the following information:

– Explanation of the defect,

– Order number,

– Name, color and size of the product.

N.B. If you used or washed the product and the tags are not on anymore we can’t refund you.

If you have a problem with your product we will try to help you as much as you can but refunds are not doable.

What can I do if I received the wrong product?

Please fill in the Contact Us form providing the following information:

– Explanation of the problem,

– Order number,

– Name, color and size of the product you ordered,

– Name, color and size of the product you received,

– Upload pictures in which we can clearly see the mistake.

What can I do if I didn’t receive a product?

Please fill in the Contact Us form providing the following information:

– Explanation of the problem,

– Order number,

– Name, color and size of the product you didn’t receive.

I have a problem with my order, how long can I contact you?

If you have a problem with the shipping, delivery or with something else in your order, you have 7 days to contact us. If you do not contact us within this time period, we can not guarantee any solutions after this time.

Do I receive a confirmation email when I order something?

When you order something on our website you receive:

– An email that informs you we received your order,

– A second confirmation email informing you that your package will be shipped as soon as possible,

– An email from Shiprocket or DHL with a track and trace code

N.B. Depending on your spam settings, our confirmation email could end up into your spam box or in a different folder.

If the confirmation email isn’t in any folder, you might have filled in the wrong email address.

In this case, please contact us providing your full name and address and we will give you more information about your order.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS